Why Was My Campaign, Survey or Post Denied?
If you received an email from us indicating that your campaign, survey or post was denied, no need to worry! For the sake of brand safety, our system flags these for one or many of the following reasons. Our email will provide you the checklist below to walk you through how to fix the issue. Once the issue has been resolved on your end, please resubmit your item for approval. If your article is denied again, please email us at email@example.com.
Unclear objective or instructions
Campaign does not meet Heartbeat guidelines
Inappropriate or unreasonable requests of Ambassadors
Requests to work with Ambassadors not within Heartbeat covered areas
Campaign does not indicate type: product or non-product
Unclear questions or answers
Repeat surveys previously posted
Inappropriate language, content or survey type
Inappropriate language, image(s) or content
Missing promo code
Unclear language or directions